Refund Policy – What’s Covered & What’s Not

We want you to love your skincare products! If something isn’t right, here’s how our refund policy works:

✅ Eligible for Refunds/Returns:

• Products damaged during shipping.

• Items received in error (wrong product or size).

• Unopened and unused products, returned within 30 days of purchase.

❌ Not Eligible for Refunds:

• Opened or used products (for hygiene and safety reasons).

• Items purchased during final-sale or clearance events.

• Gift cards or promotional items.

💡 How to Request a Refund:

1. Contact our support team with your order number.

2. Provide photos if the product is damaged or incorrect.

3. Our team will guide you through the return or refund process.